Shipping Policy

1. Production Time

Because all Barkshirt products are printed on demand, each order requires a production period of 2 to 5 business days before it is handed off to the shipping carrier. Production times may increase during peak seasons, promotional events, or periods of high order volume. You will receive an email notification with tracking information once your order has shipped.

2. Estimated Delivery Times

Delivery times begin after production is complete and your order has been handed off to the carrier. The following are estimated shipping windows and are not guaranteed delivery dates.

United States (Standard Shipping): 3 to 4 business days after fulfillment

United States (Express Shipping): 1 to 3 business days after fulfillment

Canada (Standard Shipping): 5 to 20 business days after fulfillment

Europe and UK (Standard Shipping): 5 to 20 business days after fulfillment

Australia and New Zealand (Standard Shipping): 5 to 20 business days after fulfillment

Rest of World (Standard Shipping): 5 to 20 business days after fulfillment

Total estimated delivery time is the sum of production time plus shipping time. For example, a standard domestic US order could take approximately 5 to 9 business days from the date the order is placed to the date it arrives.

Estimated delivery times are just that: estimates. Delays may occur due to carrier service disruptions, severe weather, high order volumes, customs processing, incorrect or incomplete addresses, or other circumstances outside our control. We work hard to meet our delivery estimates but cannot guarantee specific arrival dates.

3. Shipping Rates

Shipping costs are calculated based on the product type, quantity, and delivery destination. The applicable shipping rate for your order will be displayed at checkout before you confirm your purchase. Adding multiple items to your order may result in a reduced per-item shipping cost for additional products in the same category.

4. Order Tracking

All Barkshirt orders include tracking. Once your order ships, you will receive a confirmation email containing your tracking number and a link to follow your package. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update, as carriers may not scan the package immediately.

If tracking shows no movement for an extended period or the estimated delivery date has passed, please allow an additional 2 to 3 business days before reaching out. Shipments can experience unexpected delays that are beyond our control. If your order still has not arrived after that window, please contact us and we will look into it.

5. Split Shipments

Orders containing multiple items may be shipped in separate packages. This can happen when items in your order are produced at different facilities or require different packaging for protection during transit. Each shipment will have its own tracking number, and you will be notified separately as each package ships.

Orders shipped in multiple packages may have higher total shipping costs than single-shipment orders. The final shipping cost will always be displayed at checkout before you complete your purchase.

6. Shipping Destinations

Barkshirt ships to the United States and select international destinations. Due to legal restrictions or shipping carrier limitations, we are unable to ship to certain countries and regions. If your country is not available at checkout, we are unfortunately unable to deliver to your location at this time. The list of restricted destinations may change based on world events and carrier availability.

7. Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are determined and collected by your local customs authority and are the responsibility of the customer. Barkshirt has no control over these charges and cannot predict their amount.

We recommend checking with your local customs office before placing an international order if you have concerns about potential fees. Refusal to pay customs charges resulting in the return of a package does not entitle the customer to a refund of the original order or shipping costs.

8. Incorrect or Incomplete Addresses

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address, including apartment or unit numbers, before confirming your order. Barkshirt is not responsible for orders that are delayed, returned, or lost due to an incorrect, incomplete, or illegible address provided by the customer.

If a package is returned to us because the carrier was unable to deliver it due to an address issue or because the package was unclaimed, we will notify you by email. You may request that the order be reshipped to a corrected address, but additional shipping charges will apply and must be paid by the customer before the order is sent again.

9. Lost or Damaged Packages

If your tracking information shows no updates for an extended period and your order has not arrived within a reasonable timeframe past the estimated delivery date, please contact us. We will investigate the status of your shipment and work to resolve the issue, which may include sending a replacement at no additional cost if the package is confirmed lost.

If tracking shows the package as delivered but you have not received it, we recommend checking with neighbors, your building's mail room, or your local post office. Unfortunately, we are unable to cover packages that the carrier has marked as delivered. In these cases, we recommend filing a claim directly with the carrier.

If your order arrives damaged, please contact us within 30 days of delivery with a detailed description of the issue and clear photos showing the damage. We will review your claim and, if approved, send a free replacement.

10. Wrong Item Received

If you receive the wrong item, incorrect design, or wrong color due to a fulfillment error, please contact us within 30 days of delivery. Include photos of the incorrect item and a description of the issue. We will review the claim and send a free replacement as quickly as possible.

11. Delayed Orders

If your order is taking longer than expected, please first check your tracking information for updates. Delays can occur due to high order volumes, carrier disruptions, customs processing, or weather events. If it is past the estimated delivery date and tracking shows no recent movement, please allow a few additional business days before contacting us. If the package still has not arrived, reach out to us no later than 30 days after the estimated delivery date so we can investigate.

12. Order Modifications and Cancellations

Because our products are made to order, we are unable to modify or cancel an order once production has begun. If you need to make a change, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered production.

Contact Us

If you have questions about shipping or need help with a delivery issue, please contact us here.