Returns & Refund Policy

1. Made-to-Order Products

Every Barkshirt product is custom printed at the time of your order. Because each item is produced individually and cannot be restocked or resold, we are unable to accept general returns or issue refunds for change of mind, buyer's remorse, or personal preference. This includes dissatisfaction with color expectations due to differences in monitor or screen display settings.

2. Eligible Claims

We stand behind the quality of our products. We will issue a free replacement or refund at our discretion if your order meets one of the following conditions:

• The item arrived with a printing defect, such as misalignment, smudging, or incorrect artwork
• The item arrived physically damaged (torn, stained, or materially flawed)
• You received the wrong item, wrong size, or wrong design due to a fulfillment error

These are the only circumstances under which a replacement or refund will be provided. All claims are subject to review and approval by our team.

3. How to Submit a Claim

If you received a damaged, defective, or incorrect item, you must notify us within 30 days of the delivery date. Claims submitted after this window will not be accepted.

To submit a claim, contact us here and include the following:

• Your order number
• A clear description of the issue
• Clear photographs showing the defect, damage, or incorrect item. Photos must clearly show the problem. Claims submitted without photos will not be processed.

Our team will review your claim and respond within 3 to 5 business days. If approved, we will either send a replacement at no additional cost or issue a refund to your original payment method. The resolution method is at our sole discretion.

4. Size Exchanges

Because all products are printed on demand, we are unable to offer size exchanges. If you ordered the wrong size, we cannot issue a refund or replacement. We strongly encourage you to review the size chart provided on each product page before completing your order. If you are unsure about sizing, please contact us before purchasing and we will be happy to help you choose the right fit.

5. Lost in Transit

All orders include tracking information. If your tracking shows no movement for an extended period beyond the estimated delivery window, please contact us and we will investigate with the carrier.

If a package is confirmed lost by the carrier, we will send a replacement at no cost. However, if tracking shows the package as delivered, we are unable to issue a refund or replacement. In that case, we recommend checking with neighbors, your building's front office, or your local post office. You may also file a claim directly with the shipping carrier.

Lost package claims must be submitted no later than 30 days after the estimated delivery date.

6. Undeliverable and Returned Packages

If a package is returned to us because the shipping address was incorrect, incomplete, or the package was unclaimed, we will notify you. You may request a reshipment, but you will be responsible for covering the additional shipping cost. We are not responsible for orders that fail to deliver due to customer-provided address errors.

Returned packages will be held for 30 days. If we do not hear from you within that period, the order will be discarded and no refund will be issued.

To avoid delivery issues, please double-check that your shipping address is complete and accurate at checkout. You can verify your ZIP code matches your city using the USPS ZIP Code Lookup tool.

7. Delayed Orders

Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to high order volumes, carrier delays, customs processing, weather events, or other factors outside our control. A delayed order does not qualify for a refund. If your order is significantly past the estimated delivery date, please contact us and we will look into the status of your shipment.

8. Cancellations

Because production begins shortly after your order is placed, cancellations are only possible if the order has not yet entered production. If you need to cancel, contact us as soon as possible. Once an order is in production or has shipped, it cannot be cancelled and no refund will be issued.

9. Refund Processing

Approved refunds will be issued to the original payment method within 7 to 10 business days after approval. Depending on your bank or payment provider, it may take an additional billing cycle for the credit to appear on your statement. Original shipping costs are non-refundable.

10. Items Not Eligible for Return or Refund

To summarize, the following are not eligible for a return, exchange, or refund:

• Orders where the customer changed their mind or no longer wants the product
• Items ordered in the wrong size
• Color variations due to screen or monitor display differences
• Packages marked as delivered by the carrier
• Orders with address errors provided by the customer
• Claims submitted more than 30 days after delivery or estimated delivery date
• Claims submitted without photographs or adequate documentation
• Gift cards

Contact Us

If you have questions about this policy or need to submit a claim, please contact us here.